HOME            Competitions Technical Support



Product package
The Tn2007 software, compiled html Help system, example flights and other files are delivered by Internet download or shipped on product CDs.   The CD install is a standard Windows (autorun) setup.exe.    Licence keys are by Activation code. 

The 3D Viewer is an optional free 'plug-in' by Dr Hannes Krueger (University Innsbruck), available with Tn2007 on CD or by separate net download.

Order TaskNAV
Sales enquiries or Tn2007 orders can be e-mailed or telephoned to your preferred national agent or distributor or direct to

Internet Download - ACTIVATION code procedure:  

1. Download the appropriate file from the downloads page

2. Install and run Tn2007 to get the Registration key number xxx-yyy-zzz

3. Send the key number to:    requesting Activation,  and please confirm that you will send us a cheque for the licence fee

4. By return, we will send you the Activation code(s) aaa-bbb-ccc.    That's it.

CD Delivery + p&p - normally by 1st class surface or air-mail postal services (£6.00 for twin CDs including  post and pack).   Special Delivery, courier or recorded services are POA.
 

New customers  - Pilot or Club

Existing customers - Pilot or Club

Gliding Club Office systems  - excellent value

45
 

 

50
inc.  p&p

 

National Gliding Federation customers

Technical Support

Value Added Services

• 'Competition Use'  technical support services
  1. Ad hoc advice is always available, free of charge, subject to the availability of support staff
  2. The standard software price includes routine (non-priority) technical support, free for 90 days from the licence purchase date.   Priority technical support via the telephone and/or e-mail - for a particular competition - is usually a chargeable service, available by prior agreement to purchasers of competition multi-licence packs, ie 'Club' 3+1 pack or 'Championships' 5 pack, as described in the price list above
  3. Routine Service Level (free) support targets:
     • Response to customer e-mail within 3 days
     • Problem identification and fix or problem circumvention within 10 days of receipt of evidence - usually, the failing IGC files and/or screen captures..
     • Response time targets are subject to the availability of support staff
  4. Priority Service Level (competition) support targets:
     • Reservations and prior agreement essential
     • 24 hour, same day or next day service
     • Guaranteed support staff availability
     • Out-of-hours working and full competition coverage possible
     • One time "insurance premium" or hourly rates (if applicable) are negotiable - POA
  5. On-site support possible subject to mutual agreement re travel and related expenses
     
• Special programming services
  A 'build to order' program modifications service is available for competition or other rules conformance.   Quotations available by daily or weekly rate, or by fixed price against an agreed specification.   In certain circumstances, modifications may be carried out at no charge.   All enquiries welcome.
  
  
• National language services
  Please note:  though generally free of charge, at their discretion, TaskNAV  distributors and agents  may add price increments for national language or other locale services eg:
  • Translation of documents and web technical support material
  • National language technical support services
  • National language Windows version services
  • Registration codes and licence disk replacements, etc

FV = Full version    UG = Upgrade
POA = price negotiable on application to the TaskNAV developers. Contact